Terms & Conditions 27th – A Complete Guide to Using the Platform

Welcome to 27th, an online entertainment and gaming platform operating on the official website 27th.my. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "Member" or "User") and 27th ("Platform", "We", "Company").

Each time you browse, register, log in, make a deposit, or use any of the services provided by 27th, you automatically acknowledge that you have read, understood, and agreed to comply with all provisions in these Terms, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

These Terms take effect from the date you first register an account at 27th and remains in full effect throughout the duration of your membership, unless terminated in accordance with the provisions set out in this document.

2.1 Age Requirement

You must be at least 18 years to register and use the platform 27th. Registering or attempting to register while underage is a serious violation of these Terms. 27th reserves the right to request a valid proof of identity (such as a MyKad or passport) at any time to verify a member's age.

2.2 One Account Per Player

Each individual is only permitted to hold one (1) account at 27th. Owning more than one account — whether under a different name, email address, phone number, or IP address — is strictly prohibited. Any violation of this rule may result in the immediate suspension or termination of all associated accounts and forfeiture of their balances.

2.3 Registration Information

You are required to provide accurate, complete, and up-to-date information during registration. This includes:

• Full name as shown on a valid identification document
• An active mobile number registered in your own name
• A valid and accessible email address
• Accurate date of birth

Providing false or misleading information during registration is a serious violation. 27th reserves the right to verify all information provided at any time and to reject or suspend any account found to have used false information.

3.1 Accepted Deposit Methods

27th supports a wide range of popular and trusted payment methods in Malaysia. All transactions are conducted exclusively in Malaysian Ringgit (RM):

• Touch 'n Go eWallet – Instant deposits and withdrawals
• DuitNow – Real-time bank transfer
• GrabPay – GrabPay digital wallet
• Boost – Boost digital wallet
• ShopeePay – ShopeePay digital wallet
• FPX (Maybank2u) – Maybank Internet Banking
• FPX (CIMB Clicks) – CIMB Internet Banking
• Other local Malaysian banks via FPX

3.2 Deposit Limits

The minimum deposit to your account 27th is RM10 per transaction. No general maximum deposit limit is set; however, 27th reserves the right to set daily or monthly deposit limits on specific accounts based on risk assessment or regulatory compliance requirements.

3.3 Withdrawal Terms

The minimum withdrawal amount is RM30 each request. To process a withdrawal, players must:

• Has completed the identity verification (KYC) process in full
• Ensuring all bonus wagering requirements have been met
• Using the same withdrawal method as the deposit method used
• No unresolved fraud issues or security actions on the account

3.4 Anti-Money Laundering Policy

27th maintains a zero-tolerance policy towards money laundering and terrorism financing. Any suspicious activity will be reported to the relevant authorities in accordance with Malaysian legal requirements. Accounts involved will be suspended immediately and balances may be frozen pending investigation.

27th offers a variety of bonuses and promotions from time to time to enhance the gaming experience of our members. All bonuses are subject to the following terms:

4.1 Welcome Bonus

The welcome bonus is available to new members making their first deposit. The bonus amount and percentage are as stated on the current promotions page. This bonus may only be claimed once per player or household.

4.2 Wagering Requirement

All bonuses credited to a player's account are subject to wagering requirements before any withdrawal is permitted. The wagering requirement will be clearly stated for each bonus. As a general example, a 20x requirement means a bonus of RM100 must be wagered a total of RM2,000 before it can be withdrawn.

4.3 General Bonus Rules

• Only one bonus may be active at a time unless otherwise stated
• Bonuses cannot be transferred to other players or redeemed directly for cash
• Bonuses obtained through fraudulent or irregular means will be forfeited without notice
• 27th reserves the right to modify, suspend, or discontinue any bonus offer at any time with reasonable notice
• Players found to be abusing the bonus system may have their accounts restricted

27th offers a wide range of games including slots, live casino table games (such as Lightning Roulette, Live Fan Tan, and 32 Cards), and other premium titles. All games are governed by certified Random Number Generators (RNG) or real physical equipment for live games.

5.1 Game Results

The outcome of all games on 27th is final and cannot be disputed once a round has concluded. Any technical errors occurring during a round will be resolved in accordance with the established rules. In the event of a system disruption that affects the outcome, 27th reserves the right to void the round in question and return the wagered amount to the player.

5.2 Betting Limits

Every game has minimum and maximum bet limits, which are set and displayed within the game interface. 27th reserves the right to adjust betting limits at any time. Players are not permitted to exceed the set limits, and any attempt to do so may result in the round being voided.

5.3 Connection Interruptions

If your internet connection is lost while a round is in progress, the 27th will automatically complete the round in accordance with the applicable game rules. The result will be recorded in your account when you next log in. We are not liable for any losses arising from connection interruptions on the player's end.

To ensure a fair and enjoyable experience for all members, 27th strictly prohibits the following:

• The use of software, bots, automated scripts, or any tools that provide an unfair advantage
• Sharing your login credentials with others or allowing someone else to use your account
• Holding more than one account on 27th by any means
• Engaging in any form of fraud, fraudulent payment, or illegal activity
• Exploiting the bonus system in a manner clearly intended to gain risk-free profits
• Using abusive, threatening, or harassing language towards other players or staff 27th
• Attempting to hack, breach, or disrupt the platform's systems and technical infrastructure

You are solely responsible for keeping your account login credentials secure 27th your account, including your username and password. Please ensure the following practices are observed:

• Use a strong password combining uppercase and lowercase letters, numbers, and symbols
• Do not reuse the same password from other platforms
• Never share your login credentials with anyone, including family members
• Log out of your account after each session, especially when using a shared device
• Enable two-factor authentication (2FA) where available for an added layer of security

27th will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login credentials confidential. If you suspect your account has been accessed without authorisation, contact our support team immediately at [email protected].

27th strives to ensure the platform operates without interruption at all times. However, we cannot guarantee that the service will be available free of errors, faults, or downtime at all times. As such:

• 27th is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform
• We bear no liability for losses resulting from technical disruptions beyond our reasonable control, including outages caused by internet service providers or third-party payment platforms
• Any game outcome recorded in our system is final and binding, unless a clear and verifiable technical error can be demonstrated

9.1 Termination by Player

You have the right to close your account 27th you at any time by contacting our support team. Before closing your account, please ensure all balances have been withdrawn and no transactions remain pending. Any remaining balance in a closed account will be processed in accordance with our standard withdrawal procedure.

9.2 Termination by 27th

27th reserves the right to suspend or terminate your account with or without prior notice under the following circumstances:

• Violation of any provision under these Terms
• Suspected fraudulent activity or money laundering
• The player no longer meets the stipulated eligibility requirements
• Upon request by legal authorities or a regulatory body
• Account inactivity exceeding 12 consecutive months

In the event of account termination due to a serious violation, 27th reserves the right to forfeit all balances, including cash and bonuses, without any compensation.

27th takes responsible gambling very seriously. We believe gaming should remain an enjoyable form of entertainment, not a source of financial or emotional stress. To that end, our platform provides a range of self-management tools to help players stay within safe limits:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum amount you are comfortable losing within any given period
• Session Time Limit: Set a time limit for each gaming session
• Temporary Break: Suspend your account for a period of 24 hours, 1 week, or 1 month
• Self-Exclusion: Permanently closing your account if necessary

27th reserves the right to modify, amend, or update these Terms & Conditions at any time in accordance with business needs, changes in legislation, or platform improvements. When any material amendment is made:

• A notification will be sent to the email address registered to your account
• The update date at the top of this document will be revised accordingly
• For significant amendments, a pop-up notice will be displayed upon login

Continued use of the platform 27th after the amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment comes into force.

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising from or in connection with the use of the 27th shall be resolved through the following process:

• Step 1: Contact our support team 27th via email at [email protected]. We are committed to responding within 24 business hours.
• Step 2: If the issue cannot be resolved within 7 days, it will be escalated to senior management for investigation and a final decision.
• Step 3: If an internal resolution cannot be reached, the dispute may be referred to a mutually agreed independent arbitration body.

For any enquiries regarding these Terms & Conditions, please contact us at [email protected].